We’ve got the tools to help you measure, monitor and manage your customers experiences in real-time.
Our technology is so simple and easy to use, you’ll probably wonder how you ever managed without it. Simply place feedback pads at customer touch points, and let your customers tell you what they think of your service delivery.
The reality is you’ll get loads of data to help you focus your training and customer experience improvement efforts. Use it to benchmark your staff and create healthy inter-departmental competition.
Real-time alerts lets you (and your staff) become customer experience advocates, meaning they can swoop in and resolve poor customer service experiences before an irate customer leaves your store. It is easier and cheaper to keep an existing customer happy than it is to acquire a new one.
Talk to us today. We’ll help you be the best you can be.
www.welovefeedback.co ( a division of Surveway (Pty) Ltd)
firstname.lastname@example.org +27 11 568 0982