About Us 2017-10-09T08:36:27+00:00

The Surveway Difference

Customer feedback, Reporting tools, sales audits, incident management and more…..

We offer our clients a highly sophisticated digital platform for the purpose of managing and improving their customer experience.

“We help businesses gain insights that are actionable, and  increase their bottom line.” – Christine Cuningham

What We Do

Surveway is a leader in customer experience (CX) solutions and services that help organizations capture, analyse, and act on information in real-time – anytime, anywhere. Surveway’s  solutions put the right information in the right hands at the right time. In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.

Our Vision

Surveway’s  vision is to leverage current and emerging mobile technologies to capture information anywhere, anytime and allow our customers to use this information in real time to enhance their customer experience, streamline processes and be successful.

Our Footprint

Surveway with their partners,  have offices in the USA, UK and South Africa to manage and support customers world-wide.

Software survey, analytics and reporting platform

Our platform “Kinetica”  was started in 2003 when mobile technologies were in their infancy – text messaging was just emerging as a new communications channel, smart phones did not yet exist, social media platforms were unknown and high speed mobile data capabilities to view the web or video was unheard of.

Our software partners were the first company globally to launch a service whereby customers could provide in- the- moment feedback about their experience by text message with real time reporting and alerts. Our solutions are quick to deploy.

Underpinned by Our Values

Dedication to every client’s success

Service that exceeds expectations

Innovation that matters, for your company and for the world

Trust and personal responsibility in all relationships