About Christine

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So far Christine has created 14 blog entries.

Why Your Customers Aren’t Telling You What They Really Think

If you have very few complaints, you must be doing something right, yes? Well, not exactly. Studies show that only about half of customers make their grievances known, with about 90% of those complaints made to frontline employees who may not be positioned to fix the issue. Other studies suggest that for every customer who complains, there [...]

By | 2017-10-09T08:10:12+00:00 September 27th, 2017|

Surveway Initiatives Cutting Edge Campaign

RENEW-IT POLISHES UP ON CUSTOMER SATISFACTION WITH CUTTING-EDGE CAMPAIGN As a global leader in the real-time customer feedback business, we at Surveway take pride in creating bespoke client feedback solutions across any industry, in any department. Our satisfied clients are testimony to the fact that Surveway surveys pack a positive punch, time and [...]

By | 2017-08-15T08:23:02+00:00 August 15th, 2017|

Renew-IT Auto Body Repairers

CASE STUDY: USING REAL-TIME CUSTOMER FEEDBACK GIVES LEADING AUTO BODY GROUP A COMPETITIVE EDGE Executive Summary: In operation since 2001, Renew-it Auto Body Repairers is the largest independent group of qualified auto body specialists in the Southern Hemisphere. They are known for industry-leading facilities, state-of-the-art repair, panel beating and paint equipment, manufacturer-trained [...]

By | 2017-08-17T12:16:25+00:00 August 15th, 2017|

Reporting Solution for Promotions & Activations

Reporting Solutions For Promotions & Activations Retail promotions can form a significant part of the overall marketing spend for a product or brand. In many instances reliable feedback to measure the ROI for these promotions is difficult to gather. This is because the implementation of the promotions is often outsourced to promotional or [...]

By | 2017-10-09T08:11:56+00:00 July 28th, 2017|

Get To Know Your Customer Better – And Get Closer To Your Brand

Get To Know Your Customer Better - And Get Closer To Your Brand Know your customer, and your customer will know your brand! Sales and marketing executives need the ability to create unique insights gained from consumers about their brand and then quickly leverage them into action. We build engaging, entertaining surveys, [...]

By | 2017-08-15T07:43:19+00:00 July 28th, 2017|

Why Bother With A Customer Satisfaction Survey

Why Bother With Customer Satisfaction Survey tx Customer satisfaction surveys help companies measure satisfaction, identify unhappy customers and find potential advocates. For most companies, customer satisfaction ratings can have powerful effects. Firstly, they help focus employees on the importance of fulfilling and exceeding customer expectations. Secondly, when satisfaction ratings dip, [...]

By | 2017-08-15T07:43:39+00:00 July 28th, 2017|

5 Ways To Screen Customer Feedback Before Acting On It

5 Ways To Screen Customer Feedback Before Acting On It Gathering customer feedback is an important step in optimising the service delivery of your business. But this feedback needs to be analysed, pre-processed and cleaned up before you attempt to draw any meaningful conclusions. The first step is to weed out feedback [...]

By | 2017-08-15T07:44:25+00:00 July 28th, 2017|