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Surveways success in the market lies with seamless integration, multiple features,  secure connectivity, effective support structures and the option of full end-to-end management.

This solution being supplied to the end user in both an on-line and off-line mode.

Implementing an Enterprise Mobile solution is not only about taking a single solution live, but  involves Tailor made Feedback and Survey Solutions. Our advanced analytical reporting will enable you to make smarter decisions, faster!

 

Ask the right questions

Ask The Right Questions

We expertly design and create your surveys for any platform so that you get the right feedback you need.

Customer Feedback Surveys.

Target the right people

Target The Right People 

Our wide variety of channels allows you to effortlessly reach any segment of the population that you are targeting.

 Customer Feedback Surveys.

In depth insights & analytics

In Depth Insights And Analytics

Giving you actionable insights from our expertly created surveys, to help you improve your bottom line and make more informed decisions about your business or brand.

FEEDBACK IS CRITICAL TO YOUR BUSINESS

Customer feedback is vital as it provides your business with insight that you can use to improve your business, products and/or overall customer experience.

Customer Satisfaction

Are your customers happy with your service? Are they enjoying the best customer experience when visiting your business. Our innovative Surveys will determine exactly how your customers feel about your products and services!

Happy Employees

Happy employees = Peak productivity. Find out vital information about your employees to ensure that they are happy and are always performing at their peak.

Market Research

How is  your product or service performing against your competitors? Increase your market share through advanced data analytics that makes your decision making process a breeze!

Brand Performance

Get the edge over your competitors with in-depth brand performance analytics. Take your brand to the next level with our advanced decision matrix solutions.

HOW SURVEWAY SOLUTIONS CAN IMPROVE YOUR BUSINESS, PRODUCTS, SERVICES AND CUSTOMER EXPERIENCE

  • We can help improve a product or service

    Listening to your customers is the only way to guarantee you create a product or service that they actually want to buy. Customer feedback surveys are commonly used throughout the product development process to ensure that the end product is something that solves a customer’s problem or fulfils a need.

  • Surveway offers the best way to measure customer satisfaction

    Measuring customer satisfaction helps you determine whether your product or service meets or surpasses customer expectations. Customer feedback surveys help you measure customer satisfaction.

  • We provide actionable insight to create a better customer experience

    Improving the customer experience should be the primary reason you gather customer feedback. The process of winning new business and retaining existing customers is getting harder and harder. Offering an amazing experience that keeps your customers coming back and referring their friends to you is the best way you can stand out from your competition. Our customer feedback surveys help you achieve this objective.

  • Surveway can help improve customer retention

    Customer feedback offers a direct line of communication with your customer so you can determine if they are not happy with the product or service you are delivering before you lose their business. A happy customer is a retained customer.

  • Surveway delivers tangible data that can be used to make better business decisions

    The best business decisions are based off data, not hunches. Too many times business owners and marketers make big calls based off inaccurate data. Customer feedback is the holy grail of tangible data. You can gather real insight into how your customers really feel about the product or service you deliver.

  • Our surveys and feedback can be used to identify customer advocates

    Customer advocates are your best marketing campaigns. They offer tremendous value at very little cost. We identify your advocates to build stronger, mutually-beneficial relationships.

WORLD CLASS SURVEYS, FEEDBACK, ANALYTICS, AUDITS AND REPORTING

We develop cutting edge solutions customized to your specific needs. Taking advantage of the latest digital platforms, we ensure that your surveys are always “state of the art” and delivers according to your expectations.

Want to find out more? Please drop us a line, and we will get back to you straight away info@surveway.com or call 011 568 0982

OUR CLIENTS AND BRANDS WE WORK WITH

Route to Market Reporting System

October 9th, 2017|0 Comments

So you have a new product that needs to be sold into the informal trade, but you are not sure whether this will be accepted or not? You need to do research first. Steps to [...]

Mobile solutions for In-store promotions

September 27th, 2017|0 Comments

How Surveway can help you to gain real-time insights into your in-store promotional campaigns.

Why Your Customers Aren’t Telling You What They Really Think

September 27th, 2017|0 Comments

If you have very few complaints, you must be doing something right, yes? Well, not exactly. Studies show that only about half of customers make their grievances known, with about 90% of those complaints made to frontline [...]

6 Ways to Get Customer Feedback on Grab ‘n Go Items

September 11th, 2017|0 Comments

6 Ways to Get Customer Feedback on Grab ‘n Go Items No matter what you sell or what type of service you provide on campus / canteen / restaurant / take-away your customer’s [...]

Surveway Initiatives Cutting Edge Campaign

August 15th, 2017|0 Comments

RENEW-IT POLISHES UP ON CUSTOMER SATISFACTION WITH CUTTING-EDGE CAMPAIGN As a global leader in the real-time customer feedback business, we at Surveway take pride in creating bespoke client feedback solutions across any industry, [...]

Renew-IT Auto Body Repairers

August 15th, 2017|0 Comments

CASE STUDY: USING REAL-TIME CUSTOMER FEEDBACK GIVES LEADING AUTO BODY GROUP A COMPETITIVE EDGE Executive Summary: In operation since 2001, Renew-it Auto Body Repairers is the largest independent group of qualified auto [...]

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